Service Satisfaction Survey
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Status of your vehicle in service
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Service Satisfaction Survey
PERSONAL INFORMATION
First Name
Last Name
Chassis no.
(last 8 digit)
Mobile Number
Email
Last service order No.
Survey
1
Did the service advisor provide you with an explanation on the work to be done, time needed & initial cost estimate?
Yes
No
DK/CS
2
What was your level of satisfaction with the job performed by the service advisor?
Completely Satisfied
Satisfied
May be
Dissatisfied
Completely Dissatisfied
3
Was your vehicle ready at the time & date originally promissed?
Yes
No
DK/CS
4
Were you given a satisfactory explanation of all the services performed on your vehicle?
Yes
No
DK/CS
5
How satisfied are you with the delivery process of your vehicle after services were performed?
Completely Satisfied
Satisfied
May be
Dissatisfied
Completely Dissatisfied
6
Were your reported conecrns with your vehicle fixed right on this visit?
Yes
No
DK/CS
7
If your reported concerns not fixed on your first visit then what is your reason?
Others
Service dept. busy
Unable to identify problem
Part Not available
Problem not solved
8
Did someone from UMA contact you after the delivery of your vehicle to determine your satisfaction with UMA service?
Yes
No
9
What was your level of satisfaction with the overall service experience at UMA?
Completely Satisfied
Satisfied
May be
Dissatisfied
Completely Dissatisfied
Verification Code.
How much 1+1 = ?
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