Universal Motors Agencies - Service Satisfaction Survey

A 48 hour notice is preferred for all online appointment requests in order to ensure that you can be accommodated with your requested time and date.

If we are unable to accommodate your request, we will be in contact with you within 24 hours. Of course, all walk-ins are always welcomed and will be happily accommodated to our best ability.

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Service Satisfaction Survey

Sales Satisfaction Survey

Service Satisfaction Survey

PERSONAL INFORMATION
First Name
Last Name
Chassis no. (last 8 digit)
Mobile Number
Email
Last service order No.

Survey
1	Did the service advisor provide you with an explanation on the work to be done, time needed & initial cost estimate?
2	What was your level of satisfaction with the job performed by the service advisor?
3	Was your vehicle ready at the time & date originally promissed?
4	Were you given a satisfactory explanation of all the services performed on your vehicle?
5	How satisfied are you with the delivery process of your vehicle after services were performed?
6	Were your reported conecrns with your vehicle fixed right on this visit?
7	If your reported concerns not fixed on your first visit then what is your reason?
8	Did someone from UMA contact you after the delivery of your vehicle to determine your satisfaction with UMA service?
9	What was your level of satisfaction with the overall service experience at UMA?