| Regarding
Universal Motors Agencies |
YES
|
NO |
NA |
| 1. If you called the UMA, was your call
quickly and cordially answered? |
|
|
|
| 2. Were the Sales Deparment hours
convenient for you? |
|
|
|
| 3. When you arrived at the Dealer: |
|
|
|
| 3-a. Were the various areas (Sales,
Parts, Service, etc.) clearly identified? |
|
|
|
| 3-b. Were the facilities comfortable
and pleasant?
|
|
|
|
| 3-c. Were you attended to quickly? |
|
|
|
| 3-d. Were you treated in a professional
and cordial manner? |
|
|
|
| 4. Were all the Dealer's staff clearly
identifiable and with good appearance? |
|
|
|
| Regarding the
Salesperson |
YES
|
NO |
NA |
| 5. The Salesperson: |
|
|
|
| 5-a. Treated you in a cordial and
professional way, allowing enough time to understand your needs? |
|
|
|
| 5-b. Helped you to choose the proper
vehicle, if you did not have specific vehicle in mind? |
|
|
|
| 5-c. Was knowledgeable about the
products?
|
|
|
|
| 5-d. Was knowledgeable about vehicles
of other brands, if you asked? |
|
|
|
| 5-e. Informed you about products and
additional services (insurance, accessories, license, etc.) offered by the
Dealer? |
|
|
|
| 6. 6. If the model desired was not
available, did he mention the supposed arrival date? |
|
|
|
